Frequently asked questions
What is iMirror?
The iMirror is NOBAL’s flagship customer centric platform that empowers leaders in retail and hospitality to individualize every single customer interaction. The software uses machine learning, virtual reality (VR), artificial intelligence (AI) and analytics to deliver a macro level of individualized experiences. The iMirror is 100% agnostic in it’s software design, meaning each iMirror can transform any of your current systems into additional revenue generating customer touchpoints.
Is support available 24/7?
Our standard client and technical support service is available Monday – Friday, 8:30am – 4:30pm (Mountain Time) . Extended support is available, subject to the individual client service agreement.
What internet connection do I need to run an iMirror?
Our hardware is designed to be problem free, therefore each iMirror is required to be hardwired to the internet connection.
How do I connect my current systems to the iMirror?
Connectivity to your current point of sale, property management system or style recommendation engine is achieved using API connections.
Does the iMirror require any third-party integration work to get started?
Integration is highly simplified using APIs and or a software development kit (SDK) if available.
What happens to customer data that is collected by the iMirror?
We prioritize the safety and protection of our clients’ data, therefore NOBAL does not collect nor store any payment or personal information of customers or patrons using the software. With regards to providing shopper analytics, the iMirror has the capability to combine shopper insights, demographics and product interest to provide actional data for your business.